Why choose AstraZeneca India?
Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
Who do we look for?
Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Ownership takers
If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.
Challenge seekers
Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.
Proactive collaborators
Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.
Responsibilities
Job Title: Director: Omnichannel Operations - Quality and Governance
Career Level: F
Accountabilities:
As the Director, you will set the vision and standards for omnichannel quality assurance and governance. You will encourage and empower teams to achieve outstanding quality levels while encouraging a culture of continuous improvement and accountability. Your responsibilities include supervising quality operations across regions and business divisions, partnering with delivery teams to ensure consistent, compliant, and high-quality omnichannel experiences.
Essential Skills/Experience:
- Bachelor’s degree or above in relevant area
- A minimum of 12+ years of experience associated with supporting large organizations in a role associated with operations delivery or quality management
- Knowledge of Omnichannel enabling technology MarTech (Marketing Technology) platforms and how they are leveraged to enable various aspects of customer experience
- Experience leading a crossfunctional team of resources that work towards a common objective
- Defining and/or delivering various elements of digital, multichannel, or omnichannel marketing campaigns
- Shown leadership and coordination of resources to deliver in line with a single cohesive strategy
- Project Management including risk mitigation & planning associated with sophisticated programs
- Understanding key concepts associated with Content, Email Delivery and Automation, Website Assembly, and/or Digital Media optimization
- Ability to interpret data from A/B and Multivariate testing; device and cross-browser testing; usage of automated testing tools
- Experience serving in Commercial Operational function within a Healthcare/Pharmaceutical company
- Excellent collaborator management and communication skills, with the ability to influence and present to senior leadership.
- Diligent with outstanding interpersonal and project management skills.
This function requires strong leadership and ability to collaborate across the organisation within business services, PODs, Vendors, IT and regional in-market teams.
Desirable Skills/Experience:
- Pharmaceutical marketing/testing/measurement experience
- Experience with audience/personalization platforms (e.g., Tealium Audience Stream)
- Experience with testing tools like Selenium, device clouds
- Experience with JIRA and Confluence
- Knowledge or understanding of the following tools: Confluence, DevOps/GitLab (CI/CD), ServiceNow (SNOW), Salesforce (Sales/Service/Marketing/Data Cloud), Veeva CRM, Adobe Experience Cloud, Tealium Audience Stream, AWS, Tagging and attribution tools.
AstraZeneca offers an environment where you can delve into intellectually stimulating work that keeps you engaged every day. Join a versatile distributed team that powers AstraZeneca to better serve patients. We demonstrate exciting new technology and digital innovations to accelerate our evolution, strategically looking ahead to new challenges. With countless opportunities available, this is the place to build an outstanding reputation while chipping in to something bigger.
Ready to make an impact? Apply now to join AstraZeneca's diverse team!
Date Posted
23-Dec-2025Closing Date
30-Dec-2025AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Lifelong learning
Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.
Autonomy and reward
Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.
Health and wellbeing
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.
Inclusion and diversity
Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.
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